Overview
Items may be returned within 14 days for a refund.
To be eligible for a refund, the item(s) must be unused and in original condition.
Goods exempt from being returned: perishable goods such as food cannot be returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of postage.
Refunds
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed.
Your refund will be made through your original method of payment, upon receipt of the item(s). Please note that it can take several business days for your refund to appear on your bank statement.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you need to exchange, send us an email at contact@clemencehome.com
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service.
Need help?
Contact us at contact@clemencehome.com for questions related to refunds and returns.